Giesecke + Devrient
Rethinking embedded interfaces for the future of cash technology.
Giesecke + Devrient is a global security technology group. We partnered with their team on experience research and innovation for the graphical interfaces that run on their cash-handling hardware.
- Client
- Giesecke + Devrient
- Industry
- Security & Cash Technology
- Services
- Experience Research, Embedded UX/UI, Design Innovation
Tags
- Embedded UX
- Branding
- Security Tech
The challenge
Embedded GUIs on industrial machines are used under time pressure, often standing, often with gloves, and by operators with very different levels of training. Interfaces built feature-by-feature over years become dense and inconsistent.
Our scope
Our work covered research with the people who operate these machines, identifying where the current experience creates friction, and exploring new interface directions grounded in those findings.
Research
Starting from the operator's reality.
We studied how operators move through their daily tasks on the device, where they hesitate, and what they rely on memory or workarounds for. These observations became the foundation for every design decision.
Innovation
Clear, glanceable, and consistent.
We explored interface concepts that prioritise the current task, surface machine status at a glance, and apply one consistent visual and interaction language across workflows.
Key solutions
What we delivered.
- /01
Operator-centred research
Field observation and task analysis to understand real usage on the hardware.
- /02
Task-first information hierarchy
Screens organised around what the operator needs to do now, not around system structure.
- /03
Consistent embedded design language
Reusable patterns that keep the experience predictable across devices and workflows.
More work
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